Skip to content

Serving Cape Cod Since 2001

Need Tech Support?

Frequently Asked Questions

Where are you located? Can I bring my computer to you?

My home office is located in South Yarmouth. Perry's Computer Services Cape Cod is primarily a mobile-based computer repair business.

The majority of my day is spent traveling to the client's location so, I’m usually not at my home office to receive drop-offs without a scheduled appointment.

However, I can arrange for a pick-up time where I will come to the client's location, bring the computer to my shop for the necessary service or repair and then schedule a drop-off time which is convenient for the client.

Do you come to my home or business?

Yes, I offer on-site computer repair services to residents and small business owners of Cape Cod.

How long have you been in business?

As of August 2001.

Do I need to schedule an appointment?

Yes, appointments are required. This allows my client to receive my full undivided attention so I can resolve their issue in a professional and timely manner.   

Why don't you have an office location?

Computer repair technicians who pay rent for an office space or building have to charge a higher hourly rate to the customers in order to recapture some of their overhead expenses.

In order to save on the expenses of paying rent, utility bills and insurance for retail office space, I have an area in my home dedicated exclusively for my computer repair shop. 

I have been in business since 2001 providing professional computer repair services without the need for a brick and mortar location. I am able to service up to 5 computers at any time.

Why choose Perry's Computer Services Cape Cod over the big box store?

Well for one, I am the owner and sole technician of Perry's Computer Services Cape Cod. Since this is my business and how I make a living, I have a vested interest in seeing it succeed. I'm not certain the employees working behind the counters at the big box stores feel the same way about their positions or how well the store succeeds the way I do regarding the success of my business.

Second, the tech you speak with at the store may not be the same person performing the work on your computer. When you choose Perry's Computer Services, I am the person you speak with on the phone, see in person, receive an email response from and will be the one who performs any type of service on your computer.

Third, can you be certain that the technicians hired by these big box stores are experienced or even qualified enough to be working on your personal computers? I have experience and qualifications. I have been providing professional computer repair services to residential clients and small business offices on Cape Cod since 2001. I have been CompTIA A+ Certified since 2006.

Are you certified?

Yes, I have been CompTIA A+ Certified since 2006.

Do you charge by the hour or by the job?

I’ve used both methods. Usually, I charge by the hour. However, for certain lengthy or complex issues which require extensive hours, I will usually quote a maximum flat rate.

What forms of payment do you accept?

Currently, the only form of payment I accept is a local check or cash.

Do you take credit cards?

No, I do not accept credit cards at the current time.

How much does it cost to remove a virus from my computer?

It really depends on the severity of the infection. Some infections I have been able to remove within in as little as an hour while more extensive virus infections have taken up to 3 hours or more.

What is your turnaround time?

Usually, I can resolve the issue within the same day. For more complex issues I may need to take the computer back to my home office for 24 to 48 hours. I try to return computers as quickly as possible.

Do you fix broken laptop screens?

No, I do not repair or replace cracked or broken laptop screens. 

Replacing a cracked or broken laptop screen can potentially cost almost half of what a person could spend for a new $600 laptop. 

What types of hardware repairs do you do?

On a desktop computer, I can install, replace or upgrade just about any piece of hardware inside the computer case. 

When it comes to disassembling a laptop or an all-in-one unit,  I take a much more conservative and selective approach as to which types of repairs or upgrades I'll work on. Normally for laptops, I will upgrade or replace the hard drive, RAM or keyboard.

The charging port on my laptop is broken, can you fix it?

I do not handle this type of repair.

Do you sell or stock components?

No, I do not sell or stock any sort of component. I can order smaller items such as RAM, Hard Drives, Desktop Power Supplies, Wireless Routers, etc., but in general, I do not have replacement parts on hand.

My computer died or won't boot, can you retrieve my data?

As long as I’m able to access the hard drive and if it’s still operational, then yes there is a pretty good chance that I can retrieve the data.

Do you build or sell computers?

While I do not "sell" computers, I have built custom computers for clients based on their personal needs. 

I can help advise clients which hardware components may be best for them, and I can build the computer for them, but it is with the understanding that I am not actually selling a computer to the client. All parts must be ordered and paid for by the client beforehand, and I am not liable for any hardware issues that may need addressing through warranty claims. I recommend clients order parts through Newegg or Amazon, but it is essentially up to the client where they choose to order the parts.

Do you work on Macs?

I work on Macs in a very limited capacity. Usually, I can provide extremely basic support mostly on the software side of the Mac operating system. 

If you need assistance with a hardware issue of any sort, then you'd need to contact a Mac professional in that instance. 

Do you provide remote access?

No, I do not offer remote access support at the current time.

Do you have used computers for sale?

I do not sell used computers. However, I suggest looking at "off-lease" computers at either Amazon or TigerDirect. These are not computers intended for gaming, but were used primarily in business offices and should be considered for basic usage such as surfing the Internet and checking e-mail.

CompTIA A+ Certified Technician

Service and repair all brands of Microsoft desktop computers and laptops.

Scroll To Top